OK, so I did send email to “Rick” besides my last post, so I’m not sure which one triggered the intense interest of Comcast, but they’ve made sure to email and phone me to check on things. That’s sort of flattering, I guess, even if some of the messages were misguided.
Turns out I was misinformed by the (Canadian, apparently) after-hours call center. Channels 4 (WTTV) and 6 (WRTV) are not slated to move to the digital lineup anytime soon. That’s good to know, and the crux of my complaint. I hadn’t heard they were moving because they aren’t. Problem solved.
I am interested in digital cable in general, and specifically for HD, but even at $2 a month (an estimate one rep gave me) per cable box, it’s still a big outlay. Before I commit to that, I’ll look into the option of buying some compatible boxes from somewhere. I’ve heard they’re too expensive to be cost-effective, but it’s worth a look.
So it’s not as dire as I’d feared, which is good, but we have learned that if there is (as there was) a problem between here and Indy or at the local office, there’s no longer any immediate response expected. Under Insight, there were techs on call who would fix things (and I’ve seen that work in the past). Apparently that’s not the case now, and nothing’s likely to happen same-day. Fortunately, those problems don’t come up often. I’m a systems administrator myself- I know how that stuff works, and that people only notice when it doesn’t.
Also, we’ve learned that at least this squeaky wheel gets some grease. And they don’t even know how serious I am about my TV and video. Well, maybe they could guess from this blog.
Finally, although there’s no rush, I am going to look into digital cable when the third floor remodel is done (or nearly so). I’ll follow up again then to let you know what I find out. I’d much rather get my networks from NYC and LA as DirecTV does than from Indy (that’s a whole ‘nother rant), but if I have to have Indy, I’d like to have HD as an option. (Yeah, then I could watch useless weather maps and election projections in high-resolution!)
So, thanks, Comcast, for the rapid response and for being reasonable about the “local” network affiliates. Play your cards right and you might get my ISP money too.