Argh. I should know better.
Comcast came today and did nothing. When my appointment was “rescheduled” (that is scheduled after being cancelled because Comcast’s system sucks), they neglected to put in the part about splitting the cable and, oh yeah, about HD. Even though I get HD on my cable box and obviously would want it on my TiVo. (For those keeping score, I have four perfectly good SD DVRs- the TiVo was installed specifically to do HD.)
So the guy installed an SD CableCARD, which, at the moment does me no good (I get all those channels on analog for a few weeks yet) and complicates the cabling I have to do to keep analog cable working. Oh yeah! And increases my cable bill! Crap. And had the nerve to tell me that what I wanted was going to take hours to do whenever they do it. Yeah, Dipstick, that’s why I took yesterday off work to get it done.
He also said that dispatch wanted to know what happened to the CableCARD they installed in January. No such thing- unless they mean my cable boxes which I pointed out for clarification. At this point, the contractor was annoyed too.
He did confirm my theory though. It is true that Comcast can only have one order open per account. I am very glad I don’t have Internet service through them too. Once I call for them to come do this service, I cannot get any other service until it is complete. Think about that for a minute.
And, worst of all, I have to call them up and schedule the new appointment explicitly (again). On the plus side, we might get it right, but I don’t have time for this. I don’t have time to be home for another day, and I don’t have time before the new TV season starts.
Comcast keeps telling us the digital transition won’t be hard. They could be true in other hands, but it’s not true as is. It is hard because they make it hard.