Richard A. Feinberg, Ph.D.

Biography

Richard Feinberg, Ph.D. is a consumer psychologist and Professor in the Department of Consumer Sciences and Retailing and the Director of the Center for Customer-Driven Quality at Purdue University. Dr. Feinberg received his Ph.D. in social psychology from the University of Oklahoma.

He is the past Director of the Purdue University Retail Institute and was Head of the Department of Consumer Sciences and Retailing for almost 9 years (1989-1998; 2001-2002). He teaches courses in consumer behavior, retailing, “e”-retailing, customer relationship management and leadership. He has directed over 85 PhD and masters theses. He is responsible for the development and delivery of executive education programs.

He is the author of over 200 research and trade articles, and hundreds of presentations and seminars. With Jon Anton and others he is the author of Customer Relationship Management and with Ko deRuyter and Lynne Bennington Cases in Call Center Management: Ideas Th(at) work. He is Consulting Editor and reviewer for professional journals.

Richard Feinberg has been a member of the Advisory Board for OneBlue World an Internet start-up and a member of the Boards of Directors of Paul Harris Stores, the Purdue University Press, Benchmarkportal and the FightBack Foundation. He is a consultant and expert witness.